Customer satisfaction is our top priority!
We ensure every product is checked carefully before dispatch. However, if you receive a damaged, defective, or incorrect item, you can request an exchange or return under the following conditions:
Eligibility for Return/Exchange
- You must notify us within 2 days of receiving your order.
- Product must be unused, unwashed, and in original packaging with all tags attached.
- Stitched or customized articles are not eligible for return or exchange.
- Unstitched suits can be exchanged only if the product is incorrect or defective.
Non-Returnable Items
- Articles bought on sale or discount are not returnable.
- Any product damaged due to customer misuse will not be accepted.
Refund Process
- Refunds are processed only if the requested item is out of stock or replacement is not possible.
- Refunds will be issued via bank transfer or Easypaisa/JazzCash/Bank Transfer within 7 working days after approval.
Return Procedure
- Contact our support team at +92 343 3485743 within 2 days.
- Provide your order number, issue details, and pictures of the received product.
- Once approved, ship the parcel back to our return address (shared by our team).
Exchange & Refund Timeframe
- Exchange delivery: 5–7 working days after receiving your return parcel.
- Refund processing: Within 7 working days after approval.